At JwealsIndia, we aim to deliver your favourite jewellery safely and reliably to your doorstep. This policy explains our shipping process, delivery timelines, shipping charges, and how we handle delivery-related issues.
1. Order Processing Time
Orders are processed after successful order confirmation and payment verification, where applicable.
- Orders are generally processed within 1–3 business days.
- Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.
- Once your order is dispatched, you will receive shipping or tracking details through the contact information provided at checkout, where available.
Processing times are estimates and may vary depending on order volume and operational conditions.
2. Shipping and Delivery Time
Delivery timelines depend on your delivery location, courier availability, and other logistical factors.
Estimated delivery after dispatch:
- Metro cities: 2–5 business days
- Other cities and towns: 3–7 business days
- Remote locations: 5–10 business days
These are estimated timelines, not guaranteed delivery dates. Delays may occur due to weather conditions, public holidays, courier disruptions, or circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping offers or minimum-order requirements will be communicated through the relevant promotional terms on our website.
Additional charges, if applicable, will be disclosed before the order is placed.
4. Order Tracking
Once your order has been dispatched, we will share tracking information when it is available from our shipping partner.
You can use the tracking link or tracking number to check your shipment status.
If your tracking information has not been updated for an extended period, please contact our customer support team for assistance.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses, phone numbers, and other required delivery information at checkout.
If you notice an error, contact us as soon as possible. We will try to update the details if your order has not already been dispatched.
Changes may not be possible after the shipment has been handed over to the courier.
6. Failed Delivery Attempts
Our courier partners may attempt delivery according to their delivery procedures.
If delivery fails because the recipient is unavailable, the address is incomplete, or the recipient cannot be contacted, the courier may arrange another attempt or return the shipment to us.
Please ensure that someone is available to receive the package and that your contact details are correct.
7. Damaged or Missing Packages
We take care when preparing and packaging your jewellery orders.
If your package arrives visibly damaged, or if an item is missing from your order, please contact us within 48 hours of delivery.
To help us investigate, provide:
- Your order number.
- Clear photographs of the package and product.
- An unboxing video, if available.
- A brief description of the issue.
We will review your request and assist in accordance with our applicable return, replacement, and refund policies. An unboxing video may help with verification but will not automatically determine whether a claim is accepted.
8. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery window, please contact us with your order number.
We will check the shipment status with our courier partner and provide an update.
Delivery estimates may be affected by circumstances outside our control. We will make reasonable efforts to assist with delayed or undelivered shipments.
9. Cash on Delivery
Cash on Delivery (COD) is available only if the option is displayed at checkout for your order and delivery location.
Any applicable COD charges or conditions will be communicated before you place the order.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible.
Cancellation requests may be accepted before dispatch, subject to our order processing status and applicable law. Once an order has been dispatched, cancellation may no longer be possible through the standard process.
Please refer to our Cancellation, Return & Refund Policy for further details.
11. Contact Us
For shipping, tracking, or delivery-related questions, contact us:
Brand: JwealsIndia
Email: care@jwealsindia.in
Phone/WhatsApp: +918826584634
Please include your order number when contacting us so we can assist you more efficiently.
Thank you for shopping with JwealsIndia.
JwealsIndia — A little Luxury, Everyday.